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NJ2020
Level 1

I keep getting an error when trying to email an invoice in the mobile app. Using android. Anyone else having this issue?

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1 Comment 1
JeraldR
QuickBooks Team

I keep getting an error when trying to email an invoice in the mobile app. Using android. Anyone else having this issue?

Welcome to the QuickBooks Community, @NJ2020.

 

Could you share with us what error you see when you try to email an invoice using the QuickBooks mobile app? It will help us understand the issue better and provide direct assistance.

 

To resolve this unexpected behavior, let's perform basic troubleshooting steps in your QuickBooks mobile app. Here's how:

 

  1. Open your phone's settings.
  2. Tap Application.
  3. Choose the QBO app.
  4. Select Clear Data to reset the app to its initial state.

 

If the error persists, I recommend contacting our Live Support team to investigate the error and provide the next step to take. Here's how:

 

  1. Head to the Menu, then Help icon in the top right corner of your screen.
  2. Choose Articles and support.
  3. In the Search bar, type Contact Us and select the option below.

 

You can visit this article to learn about our support hours for different subscriptions and products. The support availability for the QuickBooks Online Mobile app is the same as for QuickBooks Online on the web: Get help with QuickBooks products and services.

 

If you have any other concerns, we're all ears. 

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