Losing your connection while working with one of our support team members can cause a delay in the resolution of your issue. Luckily, QuickBooks Online provides several ways to get in touch with live support, free of charge, and I want to outline them for you so you can get back to doing what you love as soon as possible.
Since you've already been working with one of our agents, there will be an open case that documents the steps you've already taken towards issue resolution. To access that case requires the exchange of some sensitive information in order to verify your account. This public forum isn't a place to exchange that type of information so I want to point you to one of the methods below to get in touch with our support team again:
Phone: You can call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram.
If you'd prefer to expand on the issue you've been experiencing here, I'd be happy to go over some steps that might help you resolve it. To pick up where you left off with your previous agent, reaching out to support again will be the best approach to take.
Please let me know if there's anything else I can do to help you today.