“I’m having an issue syncing RBC bank transactions. QuickBooks says ‘Updated moments ago’ but no transactions appear.

Thank you for bringing this to our attention, @accounting691. If your RBC bank transactions aren’t appearing despite the “Updated moments ago” message, it could be due to syncing delays from the bank, filters, or a temporary issue with the bank connection.

Here are some steps you can follow to resolve the issue:

1. Refresh your browser or log out and log back in to ensure QuickBooks syncs data correctly.
2. Verify the date range and filters on your Bank transactions page to ensure all transactions are visible by setting the filters to All dates and All transactions.
3. Check your RBC bank account directly to confirm that the transactions have posted there and are available for download.

Please let us know if you need more help.

@accounting691 

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?