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I'm trying to enter a payroll run and I keep getting this error:Something you're trying to use has been made inactive. Check the fields with accounts, customers, items,

 
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QuickBooks Team

I'm trying to enter a payroll run and I keep getting this error:Something you're trying to use has been made inactive. Check the fields with accounts, customers, items,

I'd like to help you fix this, kristen-robertso.

 

You will get this error when an employee, vendor, customer, or account has been made inactive in QuickBooks Online. We can check your Audit Log to see if there are reports regarding the changes.

 

Here's how:

  1. Click the Gear icon located in the upper right-hand corner.
  2. Under Tools, click Audit Log.
  3. Click the Filter drop-down menu, choose All User under User drop-down list.
  4. Select All Dates from the Date drop-down list.
  5. Under Events, select Show only these events and check the Lists box.
  6. Click Apply.

You can view all the edited employees, customers, vendors, and accounts on this page. If you see an asterisk before the employee's name, it indicates that they have been made inactive. For customers and vendors, you'll see (deleted) after their names.

 

Once you found what has been deleted, let's make it active and then run your payroll again. If you're unable to make them active, or if you see that nothing has been deleted, please contact our Phone Support Team. We will investigate this issue further.

 

Here's how you can reach out to us:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

Let us know if you have other question related to this. We're always here to help you some more.