Intuit will send an email containing a link to the Primary Admin of the account, ello87.
If you did not receive it, please check your spam or junk folders to see if it was sent there.
On the other hand, you can submit your documents in QuickBooks Online (QBO) by clicking the banner at the top of the page or through the critical notice on your Payroll Overview page.
If you still cannot upload the documents, I recommend contacting our Live Support team. They have the necessary tools to pull up your account and assist you in submitting your FINTRAC documents. Please check their support hours to ensure you receive effective assistance.
Here's how to reach them:
- Select the Help icon.
- Go to the Search tab and click Contact Us.
- Type your concern and hit Continue.
- Choose a way to connect with us: get a Callback or Chat with us.
For more information about FINTRAC, you can visit this material: What you need to know about FINTRAC.
Additionally, for an accurate payroll process and successful transfer of funds to employees' accounts, you can visit this article for guidance: How to set up payroll direct deposit in QuickBooks Online.
If you need more information about FINTRAC or have payroll inquiries, please don't hesitate to return to this thread. My team and I are readily available to assist you.
