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I work with multiple companies for one client that I can move back and forth within the QBO software. For one of the companies, the Accounts Payable ledger always correctly shows the proper balance in the last column. Another company profile now has "Open Balance" instead and this feels like a new issue.
It appears you're dealing with reporting issue regarding the Accounts Payable (A/P) ledger and the appearance of an Open Balance column for on of the companies. Let's investigate and perform some steps to resolve this discrepancy, galleon-bookkeeping.
In QuickBooks Online (QBO), the Balance reflects the total due at point in time, while Open Balance highlights the outstanding amounts related to specific transactions that have not yet been settled. Each company can have unique preferences set in terms of reporting and display options. One company may have the open balance configured to show all pending transactions, while another may not.
To better isolate the issue, we can run the A/P Aging Detail report and compare it with the ledger for the companies. This helps us understand more about how balances are calculated and displayed in different contexts. Here's how:
Then, look for filtering options and views. It could be that certain filters or customizations were applied to the display of the A/P Ledger in one company and not the other. To learn more about customizing reports, check out this article: Customize reports in QuickBooks Online.
Once done, run the General Ledger report and filter it to all A/P Accounts and compare it also to the other company. Let me guide you on how:
On the other hand, we can also review the transaction history to help us shed light on any discrepancies. If the A/P account has been reconciled differently or has transactions pending that are affecting the balance. This may affect how balances are displayed. You refer to these articles for more details about fixing any issues you encounter during reconciliation:
Moreover, visit these articles to help you memorize reports if you want the same settings of the customized report to be available for future use:
Keep in touch with the Community if there's anything we can assist you with running your financial reports or any QuickBooks-related concerns. We'll be right here to provide any kind of assistance, galleon-bookkeeping.
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