There are factors that can impact the previewing or exporting of invoices through the mobile app, Sbeattie. Let me outline the solution and provide several steps to troubleshoot and potentially resolve these issues.
If you are using iOS when previewing invoices, I recommend contacting our support team directly so they can check this further.
If you're experiencing issues with previewing and exporting invoices on Android devices or exporting invoices on iOS, please follow the troubleshooting steps outlined below to resolve the problem.
First, let's close the QuickBooks mobile application by swiping it to remove it and ensure it is not running in the background.
Next, reopen the application and check if you can preview or export invoices. If you encounter the same issues, let's refresh the data application.
Follow the steps below:
For iOS:
1. Go to the Settings, then tap the General.
2. Click the iPhone Storage, then tap the QuickBooks Online app.
3. Select the Offload App.
This will free up storage space without removing your app's documents and data.
For Android:
1. Go to the Menu ☰, then tap the More Options ⋮.
2. Select the Settings, then press on the Refresh Data.
3. Click YES to confirm.
If the issue persists, uninstall and reinstall the QuickBooks mobile application to fix any corrupted application files or cached data, the steps are provided here: How to download the QuickBooks Online mobile app.
Furthermore, I suggest accessing your QuickBooks app account using a supported web browser while managing your invoices: System requirements for QuickBooks products.
Additionally, most reports are accessible depending on your subscription levels. Here is the list of reports available for your plan: Reports included in your QuickBooks subscription. The financial reports present an overview of different aspects of the business.
If you have any questions about previewing or exporting invoices, or any other QuickBooks-related inquiries, please feel free to ask. Assistance is available for these matters.
