Responding to a previously answered question on the Community forum is essential for keeping the forum informed, Karen. One possible reason for this issue could be a data problem in your system. I'm here to share insights and provide browser troubleshooting steps to resolve the issue.
Stored web caches can sometimes become corrupted, damaged, or outdated, resulting in unusual displays or behavior. To address this issue, you can start by opening your account in a private window, as this bypasses any data stored in cached files.
Here are the keyboard shortcuts:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
If you can successfully reply to the forum using an incognito, you can go back to your regular browser and clear its cache. This will remove outdated or corrupted internet files that may be causing issues while browsing. Alternatively, you can look for and use other supported browsers to get the best experience while working with QuickBooks Community.
Additionally, you may want to explore our Firm of the Future page to stay informed about the latest news and product updates on QuickBooks products.
Feel free to post here in the Community if you have further QuickBooks-related concerns. The QuickBooks Team is here to assist you. Keep safe.
