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The manage my subscription message likely indicates that your QuickBooks Online (QBO) doesn't currently include a payroll service. That's why you're unable to add the payroll feature. I'll guide you on how you can add this, Evan.
With QuickBooks Payroll, you can easily set up payroll by accessing the Plans and pricing section. Once you're there, simply click the Add payroll button located at the right corner of the page. I've included screenshot for your reference:
Step 1
Step 2
Follow the outlined steps below:
- Sign in to your account as the primary admin.
- Go to Payroll, then select Overview.
To complete your payroll set up task, I've added this article for the detailed process: Get Started with QuickBooks Online Payroll.
You might want to know how you can manage or make changes to your subscription or even view your billing history. Check this out for your reference: Manage Billing, Payments, and Subscription Info in QuickBooks Online.
If you have further questions and need help when setting up payroll, you can always post your comment below. I'm always be right here to help you.
