I was entering bills and all of a sudden my sales tax column has just disappeared. This happened in the middle of entering my bills.

Hi there, Morgan. The sales tax column won't be available if your bill is set to Out of Scope of Tax. To view the sales tax column, please ensure your bill is set to Exclusive or Inclusive of Tax. This will allow you to select a specific sales tax rate.

For visual reference, see the images below:

For Out of Scope of Tax

For Exclusive or Inclusive of Tax

If your bill is set to either Exclusive or Inclusive of Tax, and the sales tax column is still missing, it is often due to an outdated cache. This happens when a system, browser, or application shows old content by retrieving stored data instead of the most current information.

I suggest refreshing your browser first. If the issue continues, try signing out of your account and then signing back in. If the problem persists, access your account by opening a private browsing window. This can help isolate the cache, which is a common cause of unusual behavior.

Here are the shortcut keys for private browsing:

• Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
• Google Chrome: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N

Alternatively, you might want to use a different supported web browser to ensure optimal performance.

If you still can't find the sales tax column, I suggest reaching out to our live support team, as they can provide real-time assistance to identify the underlying cause of the error. They have the necessary tools to help you resolve the issue.

I'm just a message away if you need help managing your QuickBooks. Feel free to reply below.