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info2406
Level 1

If my transactions were put on hold for more than 48hours what can i expect or do differently after i have submitted resolutions document requested from me

 
1 Comment 1
Dandie_A
QuickBooks Team

If my transactions were put on hold for more than 48hours what can i expect or do differently after i have submitted resolutions document requested from me

Hi, info2406. Once your documents are submitted, the review is completed within 2 business days, plus an additional 1-2 business days for your bank to settle the funds, so in total, it may take up to 3-4 business days to receive your money.

 

In the meantime, you can monitor the status of your payment by following these steps:

 

Navigate to Gear icon>select the Resolution centre under Tools> then the Payments tab.

 

Please ensure all documentation is complete. If any items are flagged as missing, address them immediately to prevent further delays. It is also a good idea to check your email, including spam and junk folders, for any updates from QuickBooks.

 

If the matter remains unresolved after following the steps above, I recommend contacting the QuickBooks Payments Live Support team. They can access your account details to determine exactly why the hold is still in place.

 

Let us know if you have more questions or need further assistance.

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