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If payroll sends me an error message " something you are trying has been made inactive check fields , suppliers,employees etc . what can I do?

 
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QuickBooks Team

If payroll sends me an error message " something you are trying has been made inactive check fields , suppliers,employees etc . what can I do?

Hello divisionsixcontr,

 

Thanks for joining us in the QuickBooks community! I see you have two similar payroll questions, and I'm going to leave my response for both on this one as it has more information. It's important to me that you're able to run your payroll and the more information I have, the better.

 

I appreciate you sharing the error message you're receiving as this tells me that you're probably using QuickBooks Online Standard Payroll, it lets me know why you can't submit payroll, and it gives us a place to start with troubleshooting. Let's dive in.

 

When this message comes up, it's best to start by checking each of the areas it lists to make sure that something hasn't been made inactive that's related to payroll. You can do this by going to the suppliers and customers sections, then selecting the small gear icon above the lists and check off Include inactive. Here's an example of what it looks like from the supplier page. The inactive supplier or customer will say (deleted) beside it, but the name of the supplier will be the same as always. I called mine "inactive supplier" just to show an example.

 

 

For the employees, it looks a bit different. When you go to your employees tab, there's a drop-down menu that usually says by default Active employees. From there, choose Inactive employees to make sure one of them hasn't somehow snuck into your payroll list when you run it.

 

If after checking all of these areas you're still having trouble, get in touch with our support team using one of the following options. An agent can take a closer look at this with you and see what we can to do get things back up and running.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a wonderful day!