In attempting to downgrade my account plan, a pop-up mentions that data will be lost with a link to download it. The link does not load correctly in Chrome and Firefox.

zeno490 · ‎February 09, 2026

I have tried in various browsers, including in private browsing tabs with no cached data. The data privacy page loads briefly, showing the download button but the page reloads immediately and redirects to account management. Even from account management, it is not possible to navigate to the Data Privacy page, the same thing happens: redirect after a few seconds. This appears to be a software issue on QB's end, is it working for anyone else?

ThomasJosephD · ‎February 09, 2026

Hi zeno490, thank you for letting us know about this and the troubleshooting steps you have taken to download your data before downgrading.

The persistent redirection to the home page appears to be a system glitch. To review the cause of the problem, I recommend contacting our live support team. Our live experts have the tools necessary to thoroughly examine the issue and provide a real-time resolution tailored to your situation.

For the most convenient time to reach us, please refer to our support hours:

Chat with a Support expert:
- Monday–Friday: 8:00 AM–9:00 PM ET.
- Saturday: 9:00 AM–6:00 PM ET.

Call back:
- English: Monday–Friday: 9:00 AM–8:00 PM ET.
- French: Monday–Friday: 9:00 AM–6:00 PM ET.

After successfully submitting your data request, please note that processing generally takes up to 15 days, depending on the size of the request. During this time, you won’t be able to make another download request or delete any data.

You can refer to this article for more information: Access and manage your personal data from your Intuit Account.

Please let us know if you have more questions.

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In attempting to downgrade my account plan, a pop-up mentions that data will be lost with a link to download it. The link does not load correctly in Chrome and Firefox.

In attempting to downgrade my account plan, a pop-up mentions that data will be lost with a link to download it. The link does not load correctly in Chrome and Firefox.

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