In QBO Advance when I use the spreadsheet syn for time details the duration for each time entry shows as all zeros 00:00:00. How can I fix this?

Issues with syncing time details how as "00:00:00" in QuickBooks Online (QBO) Advanced, is due to an incorrect time format in the uploaded file, Janet C.

To address this, I recommend verifying that the time format in your spreadsheet aligns with QBO’s accepted formats (e.g., HH:MM:SS). Incorrect or unsupported formats might prevent QBO from properly reading the entries.

However, if you've confirmed the format is correct and the problem remains, contact the Live Support Team for assistance. They can perform a screensharing session to review the file format and ensure durations display correctly.

To reach them, here's how:

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-ca/contact.
2. Select the software and version you have questions for.
3. Enter your questions, then click Continue.
4. Log in using your credentials.
5. Review all your personal information, then choose Get a chat.

If you have additional questions or need further help, feel free to reach out.