I'm trying to integrate my Talech POS system to my Quickbooks account and I am having a rough time doing so. Talech has a built-in App that is supposed to connect to my Quickbooks and then I map out where everything goes. The problem is when i connect to the app and sign in, it connects to the Quickbooks developer site which asks me to connect to a sandbox, I have no idea how to do this sandbox thing. I asked Talech and they said it should automatically be connected to the Quickbooks online platform and not the developers.
Quickbooks Customer service reps have tossed me around with no answers.
It's important you're able to sync your Talech account with QBO. QuickBooks offers the flexibility which allows you to sync third-party apps like Talech. Don't worry, I'll be happy to steer you in the right direction.
First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear cache and cookies. Let me know what happens after you clear cache and cookies. I recommend checking out this article which shows how to connect QBO to Talech. Check it out here.
If you're still having issues, I recommend contacting our support team using this link. You're more than welcome to send screenshots of what you're seeing below. Just make sure you cover any personal info on the screenshots. I'll be on standby. :)
Thanks for sending those screenshots and trying the browser troubleshooting steps, Sparx81. At this level, I'd suggest contacting our tech support team so an agent can take a closer look at what's happening. There may be something that needs to be investigated from the back-end, and I'm confident that by working with an agent one-on-one, you'l be back in business in no time.
I’m still trying to figure it out but no solution yet. I’ve talked to quickbooks CSR & development team and they both point fingers at each other, talked to over 30 different people. I’m been at this for 3 months, maybe Quickbooks isn’t the viable option anymore.
Hi Sparx8. I see you've spent a lot of time on this. I'm just as eager as you are to get this issue fixed. To make sure we're on the same page, could you share the solutions that were provided by our support team when you called? Knowing this would give us a starting point for getting the resolved in a timely manner.
Hi, the only solution was to clear my cookies and that’s all. Each time I deal with customer support, they tell me to talk to another department and then they tell me the same thing.
As you see, I’m not the only one who has this problem
I see. Looking at the screenshots you sent above, it looks like the issue starts when you try connecting to Sandbox Company_CA_4. What happens when you try using a different company?
When I try another company, the same error comes up. I talked to Talech and they advised that their connection should go to quickbooks regular login rather than to the developers login
I want to make sure you get the support you need with this. I recommend reaching out to our support team using this here. One of our agents will be happy to take a look at your screen and assist. This ensures you get a faster resolution so you can get back to doing what you love. Feel free to ask other questions. I'll be on standby.
Hi there, Sparx81,
Good job on doing some of the recommended troubleshooting in your account. Here are the available options my colleague James meant to share, to get in touch with our tech support team.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
All the best to you!
Hi again Sparx81,
I'm glad to hear you've been in touch with support, and I appreciate your patience in trying to resolve this issue. In situations like this where troubleshooting doesn't lead to the desired end goal, we can escalate the case to our back-end team for further investigations. This also permits our engineers to directly touch base with you, so you can receive the latest available updates with what's happening.
If the agent didn't do escalate the issue or you aren't sure, feel free to contact our support team again so someone else can take a look at this. You can use one of the options shared above in my previous post to get in touch.
Have a good one!
Hi nina belle,
Connecting third party apps to QuickBooks Online is a great way to fine tune your account for exactly what you need. I'd be happy to point you in the right direction.
Based off the screenshots and the information that has been provided by all the customers it does seem like the issue is on Talech's connection side. I recommend going over the steps they posted on their website that goes over how to connect and to contact them if there is any issues with the connection. You can reach their website article by following this link.
If you have any questions please feel free to reach out and we'd be happy to help.
I’ve been at this for approximately a year. I’ve been getting different answers from talech and the most common answer is that talech Canada does not support quickbooks integration. If you find a solution, can you please let me know. Thanks in advance
Ya I called the Talech Support 888-844-0705 and the Agent asked their T2 and they confirmed it is not yet able to connect to qbo Canada. I believe the support at Talech assume that qbo Canada and American qbo are the same when they are very different.
Thanks for giving us that update, nina belle. I'm glad to hear that you were able to reach Talech support and get this answer. I'm sure it'll be helpful for others who have commented and who come across this thread. If you haven't, I recommend sharing your feedback with Talech about wanting to connect with QuickBooks Online Canada as well.
Have a great day!