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we2rent
Level 1

inuit used to email me a pdf of there $$$ they charged me every month. Now they email me but no pdf invoice just a link to there web site.

 
1 Comment 1
JorgetteG
QuickBooks Team

inuit used to email me a pdf of there $$$ they charged me every month. Now they email me but no pdf invoice just a link to there web site.

We appreciate you for bringing your concern to our attention, We2rent. We recognize how receiving a PDF copy of your monthly invoice directly by email was convenient for you.

 

To better assist you, could you let us know which website you are directed to when clicking the link in the email? This information will help us address the issue more effectively.

 

Alternatively, you can access and download your invoice through your QuickBooks Online billing history by following these steps:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Gear icon and select Subscriptions & Billing.
  3. In the Payment History section, click View Payment History.
  4. From there, you can view your billing history and download a PDF copy of your invoices.

 

If the issue persists or you don't receive PDF invoices in your next billing cycle, we recommend contacting our phone support team for assistance. They have the tools and expertise to investigate the issue further and provide a solution.

 

Also, you may want to explore this guide for modifying your billing details: Manage billing, payment, and subscription info in QuickBooks Online.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

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