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severinsenf
Level 1

Is anyone else having troubles with the Bank feed re RBC?

 
35 Comments 35
Maria51429
Level 1

Is anyone else having troubles with the Bank feed re RBC?

yes, since last Friday... any news ? 

 

severinsenf
Level 1

Is anyone else having troubles with the Bank feed re RBC?

No news and RBC not answering the phone??

AddieC
QuickBooks Team

Is anyone else having troubles with the Bank feed re RBC?

Hi there, 


Syncing your bank account to QuickBooks Online is an awesome way to save time and effort with your bookkeeping. It helps make things simpler in terms of entering expenses and income. I'd be happy to shed some light on what's happening with RBC. 

 

Our engineers have recently been made aware of an ongoing issue with RBC and the bank feed in QBO. The error we're seeing is Bank Error 105


I can assure you that our team is working diligently to get this resolved for you, and I'm confident they'll have this sorted out in no time. If you'd like to be added to our list of affected accounts to receive updates, please reach out to our tech support team

I want to make sure you're the first to know when things get sorted out. 

 

Have a great day. 

 

HHI
Level 1

Is anyone else having troubles with the Bank feed re RBC?

This has been over 4 days now. How much longer are we to wait? Year ends need to be completed and is somewhat difficult without the bank connection.

jrlefrancois
Level 1

Is anyone else having troubles with the Bank feed re RBC?

Also having issues since the 20th. Looks like I'm not the only one so will wait for a solution. -_-

ATB64
Level 1

Is anyone else having troubles with the Bank feed re RBC?

connectivity with RBC still down it seems

AddieC
QuickBooks Team

Is anyone else having troubles with the Bank feed re RBC?

Hi there, 

 

I'd be happy to provide an update on this for you. 

 

Our engineers are still currently working on getting the connection between RBC and QuickBooks Online restored. I know how handy this feature is and how much time it saves you as a small business. 

There's a really helpful workaround you may wish to try in the meantime. You can manually upload your bank transactions using a CSV file by following the steps here: Manually upload transactions into QuickBooks Online.

 

I hope this helps keep you updated, and I'm confident that our engineers will have this sorted out soon. 


Have a great day.

Ayat2015
Level 1

Is anyone else having troubles with the Bank feed re RBC?

I have same issue since March 20th. I hope techs will be able to resolve it soon. My RBC online banking is working perfectly fine. I think there is an issue with their connection. 

Dana_Lynn
Level 1

Is anyone else having troubles with the Bank feed re RBC?

Has there been any progress on the resolution to this issue?  Please can you update?

 

thank you! 
Dana

AddieC
QuickBooks Team

Is anyone else having troubles with the Bank feed re RBC?

Hi Dana_Lynn, 

 

I'm happy to report that our engineers have resolved the issue with RBC and you'll be able to connect and update your accounts. You can test a manual update by clicking the Update button on the Banking page. If you're still running into issues with that, please get in touch with our tech support team


Have a great day.

MatthewB222
Level 1

Is anyone else having troubles with the Bank feed re RBC?

Doesn't look like this was true for all users. I will reach out to text chat when they are online and register as an affected party.

Pete_KPM
Level 1

Is anyone else having troubles with the Bank feed re RBC?

This issue has been impacting us nearly a month now folks.   This really is unacceptable.  Could we get a more detailed update than our engineers are working on it?  

 

I appreciate you giving us the instructions on how to manually update the transactions, which I have done, however this workaround is not ideal, and most importantly, not what we signed up for.   

 

Thanks,

Peter 

 

 

 

 

 

 

 

MatthewB222
Level 1

Is anyone else having troubles with the Bank feed re RBC?

I think the problem was probably resolved foe most users, mine started worked the day after I wrote the comment.

You might want to reach out to tech support through chat so you can get a ticket and track, maybe your account is an outlier.

Pete_KPM
Level 1

Is anyone else having troubles with the Bank feed re RBC?

Hi Matt,

 

Thanks for letting me know your issue was rectified.  That's good to know.  Mine is still ongoing, and I have reached out to the tech team several times now, but still awaiting a resolution. 

 

Peter

 

C-Topher
Level 1

Is anyone else having troubles with the Bank feed re RBC?

I just linked my account and RBC Bank feed is super slow it takes days vs my Credit union account is a couple of seconds. 

 

 

PatriciaT
QuickBooks Team

Is anyone else having troubles with the Bank feed re RBC?

Hi C-Topher,

 

Thanks for joining us! Good job on successfully synchronizing your accounts. I'm glad to hear you're taking advantage of the online banking feature to automatically download your transactions.

 

QuickBooks automatically downloads the latest available transactions every night around 10 PM PT. For most banks, transactions are usually available for QuickBooks to download the day after they post to your bank's website. Some may take a little longer depending on your bank. So a good range to allow for your transactions to load is within 24 to 72 h. If your transactions take longer than that, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Have a good one!

RoMo10
Level 1

Is anyone else having troubles with the Bank feed re RBC?

This 105 error with RBC seems to be happening again. Is anyone else seeing this?

ATB64
Level 1

Is anyone else having troubles with the Bank feed re RBC?

yes.... CANNOT SYNC RBC accounts since yesterday morning (Sept  30, 2020) 

Pete_KPM
Level 1

Is anyone else having troubles with the Bank feed re RBC?

Not synching either, since yesterday morning as well.  Perhaps a system update at RBC impacting connection? Hopefully this is resolved quickly.  The last time I had these issues, I had no connection for almost an entire month! (from about March 17th to April 15th, 2020) 

PatriciaT
QuickBooks Team

Is anyone else having troubles with the Bank feed re RBC?

Hi everyone,

 

Thanks for bringing this to our attention. Our engineers have recently been made aware of a connectivity issue between RBC and QBO, and we've got all hands on deck to get things back on track. You can learn more about the progression of the bank investigation through our QuickBooks Status page. Feel free to subscribe if you'd like to receive email notifications whenever QuickBooks updates or resolves an incident. While they haven't provided an exact ETA, I'm confident that they'll have this sorted out soon.

 

I also encourage you to reach out to our tech support team to be added to the list of impacted accounts.

 

While waiting for the issue to get fixed, you can explore manually importing any transactions that may be missing from the past few days. You can do so by following the steps in this article: Manually upload transactions into QuickBooks Online. Make sure to choose the date-range carefully, and keep an eye for any duplicate transactions that may get uploaded after the bank connection is restored. If you come across a duplicate transaction, you can simply exclude it by checking off the box next to the transaction, then clicking Batch Actions > Exclude Selected

 

I hope this helps! Feel free to stop by any time if you need anything else.

RoMo10
Level 1

Is anyone else having troubles with the Bank feed re RBC?

RBC syncing is working now. Yay!

CBlue
Level 3

Is anyone else having troubles with the Bank feed re RBC?

The RBC feed has had ongoing issues for at least 2 weeks. Once it started working again, briefly, then the next day, same error. Often, our RBC Business banking feed will be OK and then, the 2 or 3 Personal RBC banking feed will stop. It's hot and cold all the time. We know that Royal Bank announced maintenance over one weekend, but that is BEYOND maintenance. Was there a change of interface technology, server configuration, API, coding, over night? We can connect to all our Royal Bank accounts directly on the web without any problems. It's only QuickBooks Online that has issues. Intuit -- really? We pay $45.00 a month for QBO online services and Intuit increased their fees 30% during the pandemic. 

LauraAB
QuickBooks Team

Is anyone else having troubles with the Bank feed re RBC?

Hello again CBlue,

 

I appreciate your concern with the RBC connection with the banking feed, and I see you also reached out to us about an RBC issue last week. I want to ensure that this is being addressed for your QuickBooks Online account, and I can guide you on how to take care of this.

 

I see in the thread from last week that you mentioned seeing the error "Something isn't working Sorry, we can't update your account." We currently do have a few open tickets for our engineering team regarding RBC, including one for the error message you described in relation to a credit card connection.

 

I know my colleague already gave you the options for connecting with our support team, and if you haven't done so already, I encourage you to start a call, chat, or social media message with us so that we can troubleshoot and add your account to our open tickets if needed. Here's another look at those contact options.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social MediaFacebookTwitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

We're here to do what we can to help, so please don't hesitate to reach out to our team.

 

Have a great weekend.

CBlue
Level 3

Is anyone else having troubles with the Bank feed re RBC?

Hi LauraAB

We did chat with Intuit Customer support and sadly they could not help. It is still apparently an ongoing issue. In the meantime, we will try to write to Royal Bank to let them know of this unstable Bank Feed issue. 

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