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Level 1

Is anyone else not able to start a chat?

 
3 Comments
QuickBooks Team

Is anyone else not able to start a chat?

Hi Lyne1,

 

Having access to our various support channels ensures you can quickly get assisted with your task. I'd be happy to guide you with this.

 

Our engineers were recently made aware of an issue going on with the chat platform and were able to resolve the problem right away. Since everything is back and running again, I'd recommend clearing your browser's cache to make sure this update hits your account properly. Here's how: Clear cache and cookies to fix issues when using QuickBooks Online

 

I hope this helps you get back on track! Feel free to also explore other available options to join us.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
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We're always happy to help!

Level 1

Is anyone else not able to start a chat?

I tried clearing my cache and cookies, I also tried opening QBO in an Incognito window, and it's still not working. I click on the "Start a chat" button and it takes me to another tab that is just white... no chat window, nothing to click on...

QuickBooks Team

Is anyone else not able to start a chat?

Thanks for going through these steps, Lyne. What you're describing with the blank page sounds like a browser issue. Because the "Start a chat" option in my test account redirects me to the chat form, I encourage you to try another good troubleshooting step to resolve this situation. Since you've already navigated in a private/incognito window, you can use a different browser compatible with QuickBooks Online to see if that'd help. Here's an article with the list of supported browsers: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

 

Don't hesitate if you have more questions.