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gcgeneral
Level 1

Made a receit, send it by e-mail, reseave the e-mail for the money payment. did not get in my account, this happen twice. can you help me?

 
1 Comment 1
MoiraskyeT
QuickBooks Team

Made a receit, send it by e-mail, reseave the e-mail for the money payment. did not get in my account, this happen twice. can you help me?

We can perform browser troubleshooting steps, Gc. To determine if the issue preventing you from forwarding your receipt is related to your browser. 

 

Let's start by clearing your browser's cache and cookies to ensure a fresh start and eliminate any unexpected behavior. If the issue continues, consider using other supported browsers to help identify the problem.

 

For information on forwarding receipts, please refer to this article: Email receipts and bills to QuickBooks Online.

 

Keep your transactions categorized whenever you download them from your bank or enter them into QuickBooks to maintain accurate records.

 

If you have any further questions about forwarding your receipt, feel free to return to this thread or start a new one. We're always here to provide support and assistance.

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