Mileage tracking is not working. It looks like the trip is recording in the app, but the data does not show up in QuickBooks. Has this happened to anyone else?

It is great that you confirmed the user has admin access, nicole148. Since the trips are being recorded locally but not appearing in QuickBooks, this suggests a data synchronization or connectivity issue with the cloud servers, rather than a permissions error.

As a first step, I recommend logging into your QuickBooks Online (QBO) account via a web browser to see if the trips show up there. This will help determine if the app is simply failing to display them.

If the trips are still missing, I recommend refreshing the app by clearing its data to remove any outdated files that might be causing the problem and to help push the data through.

If you're on an iOS device, follow these steps:

1. Open your Settings, then tap General.
2. Tap iPhone Storage. Choose the QuickBooks Online app.
3. Click Offload App.

If you're using Android, here's how:

1. Proceed to the Home menu or tap the three dots in the upper right corner.
2. Tap on Settings, then select Refresh Data.
3. Press Yes. 

After completing these steps, restart your device and log back into the app to check if it is working as expected. If the problem persists, try uninstalling and reinstalling the app to ensure you are using the most up-to-date version.

If the issue still isn’t resolved, I recommend contacting our Live Support Team for further assistance. They can access your account in a secure environment and provide additional troubleshooting during a screensharing session.

If you have any other QuickBooks-related concerns, feel free to leave a reply below.

Thanks! Just to clarify; the person logging the mileage is not me, it’s another owner. I am trying to review the mileage for the vehicle on the QuickBooks online dashboard and am seeing none of the trips that appear in the other owner’s app. Would that make a difference? 

That's a very helpful clarification, @nicole148. As another owner is recording the mileage, and you're trying to review it in your QuickBooks Online (QBO) dashboard, it is best to check if the owner categorized the trips in the application.

In QuickBooks Online (QBO), mileage tracking is user-specific to protect privacy. Because the app tracks all movement to catch potential trips, the software keeps those Unreviewed trips private to the person who actually records the mileage.

If the other owner hasn't categorized those trips as Business or Personal yet, the data will stay on their device and won't sync to your view of the company dashboard. You can have the other owner open their mobile application and check if there are unreviewed trips waiting to be categorized.

Here’s how to categorize your mileage on Android and iOS devices:

1. Open the QuickBooks mobile app.
2. Select the menu ☰ icon and then Mileage.
3. Choose the Unreviewed tab.
4. Find the trip. Swipe left to categorize the trip as Business. Or swipe right to categorize it as Personal.
5. Add a purpose for the trip.
6. Pick the vehicle you used.
7. Hit Save.

Once they are reviewed and categorized, those trips should then appear in your QuickBooks Online dashboard. You may refer to this resource material for more information about mileage tracking in QBO: Automatically track mileage in QuickBooks Online.

If you have further questions or clarifications, feel free to leave a reply below.