You can have your client check their junk or spam folders and search for do_not_reply@intuit.com, Neil.
If they see one of the emails from Intuit, have them right-click the email, then select This is not spam or Not Junk.
To ensure your client's always receive invoices, alerts, and other essential notifications from QuickBooks, they'll need to unblock or add our service email address, do_not_reply@ca.selfemployed.intuit.com (specific to the QBSE product), as a safe sender in their email accounts.
For approved email addresses and instructions specific to their email provider, refer to the following support articles:
If their preferred email provider isn’t listed here, they can contact their email service provider directly for information on how to unblock or add Intuit service email addresses to their allowlist.
For more detailed guidance about adding Intuit’s service email addresses to an email allowlist, visit this article: Receive important email messages from Intuit.
Please let us know if there's anything else you'd like assistance with. We're here to help.
