You'll still be asked for FINTRAC even though your Payroll module is cancelled because you signed up for Payments and/or Payroll, and your account remains active despite not being used recently, annamar69.
If you want to suspend the money movement services, you can either choose not to provide the requested business information.
As for your second client, may I know what information has been accepted? Since any accounts with active payments or payroll need to comply with FINTRAC.
For more details about FINTRAC, you can check out this article: What you need to know about FINTRAC.
To help you track your clients in case you want to add or remove clients in the future, visit this article for guidance on what to do: Manage Clients in QuickBooks Online Accountant.
Get back to this thread if you have follow up questions.
