Welcome to the QuickBooks family. It's important you're able to save time while using QuickBooks and I'll be happy to help share more info so you're on the right track with your work.
Based on the info you've shared above, I recommend troubleshooting this using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues and errors in QuickBooks. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. You're more than welcome to reach back to me in case you have questions while going through the article.
In case this issue persists, I encourage you to contact our support team so they can take a closer look at your account and assist you further. You can also reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here. Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else.