Today I was working on several of my clients’ T1 adjustments, some going back to 2012. I though it would be a relatively easy process, but I was so wrong! Once I was trying to open returns (coupled-i.e., married or common-law) for years before 2020, it was a nightmare: I kept receiving those extremely annoying messages, “Access Violation at address xxxxxx in module “profile.exe”….” I was unable to open (using the “F5” key) the spouse’s return, I was unable to save some of those returns, I was unable to even sometimes close some of the returns and had to close Profile. After spending about 9 hours in the office, I probably saw a few hundreds of the “Access Violation” pop-up messages. Shame on you, Profile!!! This perennial problem has been reported for many, many years and apparently there is no solution. I remember that on two occasions a Profile technician helped me to “fix” this problem, but within a few days I was getting the same messages.
Honestly, when I charge my clients for my work, I should send invoices for at least 1/3 of the charges to Profile.
