Pourquoi je ne peux pas rendre inactif un produit que j’ai créé?

Original question translated via Google Translate (French to English): "Why can't I deactivate a product that I created?"

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Good morning, info2342.

Thank you for joining us here in the Community. I'm here to provide details so you're able to deactivate your product in QuickBooks Online.

Deactivating a product or service in QuickBooks Online (QBO) can be done in just a few steps. Here's how:

1. Click the Gear Icon then Products and Services.
2. Locate the item you wish to deactivate.
3. Choose the Action dropdown (or Edit dropdown) and select Make inactive.
4. Confirm by selecting Yes. 

The following article provides additional info about removing a product or service from your account.

That will do it! Please don't hesitate to reach back out if you have any other questions. The Community is always here to help.

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Response translated via Google Translate (English to French):

Bonjour info2342,

Merci de nous rejoindre sur la Communauté. Je suis là pour vous expliquer comment désactiver un produit dans QuickBooks Online.

Désactiver un produit ou un service dans QuickBooks Online (QBO) est très simple. Voici comment faire :

1. Cliquez sur l'icône en forme de roue dentée, puis sur « Produits et services ».
2. Localisez l'article que vous souhaitez désactiver.
3. Cliquez sur le menu déroulant « Actions » (ou « Modifier ») et sélectionnez « Rendre inactif ».
4. Confirmez en cliquant sur « Oui ».

L'article suivant fournit des informations supplémentaires sur la suppression d'un produit ou d'un service de votre compte.

Voilà ! N'hésitez pas à nous contacter si vous avez d'autres questions. La Communauté est toujours là pour vous aider.

Hi, thank you for your answer. The problem I have with this particular product is that the "Make Inactive" option is not available. The only option available is "Assign a category". I succeeded to make inactive many other products, but for an unknown reason, I cannot make inactive this one. Any idea?

Hi, @info2342. Thank you for sharing the details of your concern. I'm happy to help.

In QuickBooks Online (QBO), there are two built-in product types (Hours and Sales) that cannot be made inactive because they're part of the system's default setup. To check if the product you're trying to inactivate is one of these default items:

1. Go to the Gear icon and select Products and Services.
2. Locate the item you’re having trouble with and click Edit.
3. If the Item type field is unclickable or grayed out, it’s a default product, and you won't be able to make it inactive.
   
   

If this doesn’t solve your issue, please share more information with us, like the type of product or any error messages you’re seeing, and we'll help you figure it out.

We’re here if you need more assistance. Keep us posted.

That is exactly it, it is grayed out. Thank you for the explanation.

You're very welcome, info2342.

I’m glad to hear that the explanation clarified things and that my colleague’s solution helped resolve your issue.

If you have any additional questions or need further support, don’t hesitate to reply below. We're here to assist.