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Hi mike-milne,
Thanks for reaching out here. It's important that you're able to complete your QuickBooks Online tasks from your mobile device without delay. I'd be glad to help!
If you haven't done so already, I recommend refreshing the app, or uninstalling and re-installing it to ensure it's up to date. In addition, I suggest logging into your QuickBooks Online account from a web browser to see if you get the same result. If the issue persists, please contact us, so we can look further into the unexpected outcome from our end, and direct it to our Development Team for further investigation, if needed.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach out again, if you have any other questions. We'd be happy to assist!
There is no option for “refreshing the app” in the iOS for iPhone version. Updates for the QB are updated and installed automatically. I have to most current iOS and the most current QB app.
I have no issues using the web browser version of QBO. The problem with the iOS app started a few weeks ago.
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