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codev
Level 1

Quickbooks 2019 opens and then immediately closes.

I open Quickbooks 2019 and log in to my company file. It starts to open the company file and then suddenly closes. I tried restarting my computer but that didn't help. Any suggestions?

5 Comments 5
LauraAB
QuickBooks Team

Quickbooks 2019 opens and then immediately closes.

Hi codev,

 

Don't worry. I've got some troubleshooting steps you can take fro your company file that crashes when your try to open it. I want to make sure you're able to get back into your books and back to business, so here's where you can start. There are a number of reasons this could be happening and the steps in these articles may help you resolve the problem.

Call 1-877-772-9158 to have an agent go over these steps or do more troubleshooting with you. Agents supporting Pro and Premier are available 24/7 and Enterprise agents can help from Monday to Friday between 9 a.m. and 8 p.m. ET. Here's a link about our support policies: Intuit QuickBooks Desktop Software support policies

 

Take care!

ray945
Level 1

Quickbooks 2019 opens and then immediately closes.

Desktop Pro opens after sign on, opens, then closes. tool box diagnostics found no issues,

Fiat Lux - ASIA
Level 15

Quickbooks 2019 opens and then immediately closes.

@ray945 

It closes after you launch the application or after open a specific company file? Which QB Desktop year version do you have and Windows OS do you run? 

ray945
Level 1

Quickbooks 2019 opens and then immediately closes.

closes after launch, desktop pro 2020, win 10.

Fiat Lux - ASIA
Level 15

Quickbooks 2019 opens and then immediately closes.

@ray945 

Utilize the trial license for QBD 2021 to isolate the issue.

https://globalsmallbusiness.intuit.com/downloads/CA/QuickBooks/2021/dls/Latest/QuickBooksCA2021Trial...

 

If the same error persists, there is something wrong with your Windows OS.

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