cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Quickbooks desktop freezes when opening cant move or close

 
1 Comment
Highlighted
Moderator

Quickbooks desktop freezes when opening cant move or close

Good to see you here with us, heartbeathomes,

I’m here to help fix the challenges you’ve encountered upon opening or closing QuickBooks Desktop.

Let’s first make sure that QuickBooks Desktop is updated to the latest release. Once updated, end all the running QuickBooks components on your Task Manager.

Here’s what you’ll need to do:

  1. Go to your Task Manager then highlight all applications that start with .qb, QuickBooks, or Intuit.
  2. At the bottom. Click End Task.
  3. Close Task Manager window.

Once done, when you reopen QuickBooks and open a company file you’ll need to suppress the Desktop. This troubleshooting tool, help us determine if the root cause is User, Data, Application or System.

To suppress the Desktop while starting QuickBooks, follow these steps:

  1. Press and hold the Ctrl key.
  2. Double click your QuickBooks program icon.
  3. Hold the Ctrl key until you have the no Company Open window.

To suppress the Desktop while opening a Company File, follow these steps:

  1. Select the desired company file from the No Company Open window.
  2. Press and hold the Alt key.
  3. Click the Open button.
  4. Hold the Alt key until the login window appears.
  5. Release the Alt key.
  6. Enter your username and password.
  7. Press and hold the Alt key.
  8. Click OK and hold the Alt key until your file is completely open. QuickBooks will display a blank desktop.

For detailed steps, here’s a helpful article that you can check on:

I’ll also recommend you to install and run the QuickBooks File Doctor tool which can help you fix any unexpected problems within the company file.

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.

Here’s how to reach them:

  1. Click this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose the QuickBooks Product.
  3. Select your QuickBooks Desktop version.
  4. On the Contact Us page, select a topic.
  5. Click on Get Phone Number button to see the support number.

Please let me know if there’s anything else I can help you with in opening or closing QuickBooks Desktop. Have a great day!