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Community Explorer **

Quickbooks Mac App not saving login

Since installing the latest version of the Quickbooks App for Mac (Version 4.0.5-214 (4.0.5-214.214)), I've had trouble with getting it to remember my login information. Even though I select the option to "Remember Me", every time I launch the app, it forces me to re-enter my password.

Also, where the old version would remember the choice I make for the "Save" buttons on actions (like "Save & Close" instead of "Save & New")... the current version won't retain that, reverting back to "Save & New" for everything (total PAIN!).

 

Is anyone else having trouble like this?

Solved
Best answer 03-22-2019

Accepted Solutions
QuickBooks Team

Re: Quickbooks Mac App not saving login

Hi there, 

 

The desktop app for QuickBooks Online can be a really handy way to access your account quickly. I'll help you get back on track. 

 

Try resetting the app data to refresh your account and clear its cache and cookies. In the app, click Help in the menu bar, then select "Reset App Data." Next, click "Reset," then log in. 

 

You can also take a look at this article for general support and system requirements for the Mac app: https://quickbooks.intuit.com/community/Help-Articles/QuickBooks-App-for-Windows-and-Mac-General-sup....

 

If you're still experiencing these issues, I recommend reaching out to our phone support team at 855-253-1536 from Monday to Friday, 9am-8pm EST.

 

Let me know if you've got any questions. 

Cheers. 

2 Comments
QuickBooks Team

Re: Quickbooks Mac App not saving login

Hi there, 

 

The desktop app for QuickBooks Online can be a really handy way to access your account quickly. I'll help you get back on track. 

 

Try resetting the app data to refresh your account and clear its cache and cookies. In the app, click Help in the menu bar, then select "Reset App Data." Next, click "Reset," then log in. 

 

You can also take a look at this article for general support and system requirements for the Mac app: https://quickbooks.intuit.com/community/Help-Articles/QuickBooks-App-for-Windows-and-Mac-General-sup....

 

If you're still experiencing these issues, I recommend reaching out to our phone support team at 855-253-1536 from Monday to Friday, 9am-8pm EST.

 

Let me know if you've got any questions. 

Cheers. 

Community Explorer **

Re: Quickbooks Mac App not saving login

Thanks, AddieB! That seems to have done the trick! Working as usual!