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Anonymous
Not applicable

Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

 
11 Comments
QuickBooks Team

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hi kai1,

 

I can check here if we have reported issues with HSBC Canada. May I know the error you get when you try to connect your account?

 

It could that you choose the wrong link (bank name) or they don't support connect for personal account types. You can try all the names you see when you search for the name of your bank. Or, you can copy the URL of the page where you log in to your bank account. Please check this article for additional steps: How to identify the correct bank.

 

Alternatively, you can download your bank transactions in a web connect file, and upload them to the Banking page.

 

Here's a short video for additional and for future reference: https://quickbooks.intuit.com/tutorials/lessons/connect-to-bank-account/.

 

We're just around if you have other questions.

Anonymous
Not applicable

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hi,

 

Here's the error message:

 

HSBC Bank (Canada)
https://www.hsbc.ca/1/2/logon
[removed]
We're unable to connect to HSBC Bank (Canada).

Try connecting a different account. (155)

 

For format of the information I have to input and login page URL are all correct. When I click the link above, it goes right to the correct login page,

 

HSBC doesn't even have .csv files!..

 

Thank you,

QuickBooks Team

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Thanks for the additional information, kai1.

 

I've checked for similar reported issues in our list and didn't find any. This error occurs when your bank is blocking our access to your bank account. I'd suggest reaching out to your bank to verify if they're undergoing any updates that might be blocking the connection.

 

Also, you can download your transactions from your bank and save it using other QBO supported file format such as .QBO, .OFX, or .QFX. From there, you can import them to QuickBooks. 

 

Please feel free to leave a reply below if you need further help. 

Not applicable

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hi Kai

 

I'm having the same issue adding HSBC Canada as well. Only difference is - I don't get an error code. I get back the same login page. Very frustrating. Did you get this resolved?

 

Gerald.

Not applicable

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hi Everyone,

 

Its been 4 months since I have checked here for details on HSBC Canada, and found nothing. Furthermore, HSBC Canada is now removed from QuickBooks Online as a bank source.

@Catherine_B , can you shed some light on this? I tried calling the support line, and they cannot help as well. It is very frustrating.

 

 

QuickBooks Team

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hello momomoney. I’ve checked on my end and various HSBC links are available when connecting an account to QuickBooks Online (see attached screenshot). That being said, I’ve got reports that some users are not able to connect their accounts over the last couple days.


Were you provided a case number when you called our customer support line? I’ll be happy to look into this for you.

Not applicable

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hi @WassimO 

 

So HSBC Canada must have been reinstated recently. I checked over the weekend and it was not there. I did try the HSBC Canada connection just now, and this is the error I get:

 

Annotation 2019-09-11 151038.png

 

But ... I suspect it isn't correct, as the personal question QuickBooks is asking should really be the accountholder's birthdate. And on the HSBC website, there are three fields for it (month, day, and year). The personal question field is just a single field.

 

I was not issued a case number - I basically was told nothing can be done and I should submit an enhancement request, even though this clearly is not an enhancement, but a feature that is no longer working.

 

Thanks for trying to help, @WassimO 

 

Gerald.

 

Anonymous
Not applicable

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hi, I have the same problem. Because of this, it's very frustrating to use Quickbooks as I don't have access to one of the accounts.

QuickBooks Team

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

Hi Gerald,

 

Thanks for sending the screenshot. I'll pick up from where my colleague WassimO left off and help you get this sorted out.

 

We've had reports of customers having issues with connecting to this bank. The specific error you're seeing relates to a disconnect between the bank's and QuickBooks Online's servers. One of the solutions to this error is to simply retry later, but since you've had a persistent issue with connecting to this bank, I'd like you to contact our support team again.They'll be able to collect your information and escalate this issue to the appropriate team to try to re-establish the connection.

 

There are three ways to get in touch with support. Pick the one that works best for you.

 

Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat

 

Once you're connected, explain the situation and the error code you're receiving, as well as any troubleshooting you've already done. The agent will likely try some steps such as clearing the browser's cache and trying different browsers with you, but should the error stick around after doing so, they'll be able to get the information to the team that handles bank feeds.

 

If you'd like to preemptively try some troubleshooting steps, take a look at the links below.

Let me know if you need any clarification about that. Take care!

Not applicable

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,

I am also having this issue.  Does anyone know when the connection is going to be fixedScreen Shot 2019-10-16 at 12.43.00 PM.png

Highlighted
QuickBooks Team

Re: Hi, Is anyone else having issues with HSBC Canada? I can't seem to connect my personal account,


Hello Jennifer,


Thank you for bringing this to my attention. I've already notified my engineering team and the issue is being looked at. If you wish to have one of our specialists take a closer look at your account, get in touch with us via one of the methods below:

  • Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET
  • Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (same as regular phone hours)
  • Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET
  • Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat

Let me know if you have any other questions.