Hey josie-rapini,
The reconcile workflow in QuickBooks Online is built from the ground up to save you time. The seamless experience allows you to easily balance your books, and printing your reconciliation report is a simple way to take full advantage of this. I'll be happy to help get this sorted.
We've received a few reports of this error in our desktop app. Our engineers are actively working to get this resolved, so please use a web browser in the meantime. If you're receiving the error in a browser, check out this great article for troubleshooting steps: Clear cache and cookies to fix issues when using QuickBooks Online
Let me know how this goes!
