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Level 1

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I subscribed for self employed but it says trial expired and it goes to payment page.

If I press paynow it now tells me that I am already subscribed.

please help as soon as possible 

 

thanks 

8 Comments
QuickBooks Team

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Hi there, 

 

Thanks for reaching out for support with your QuickBooks Self-Employed account. It sounds like your account is looping between subscription options. Don't worry, we'll sort this out. 

 

I recommend clearing your apps cache in your mobile device settings. The steps will vary depending on which phone you have, but typically this can be found where your general phone settings are. 

 

Also, try deleting the app from your phone and re-downloading it. 


If you're still running into the same issue in your Self-Employed account, I recommend getting in touch with the Self-Employed team directly by filling out the email form here: Contact Us. Ensure you're selecting QuickBooks Self-Employed from the product menu. I'm confident this team will get you back on track with your subscription. 

 

Let me know if you have any other questions for me. 

 

Have a great day!

Level 1

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I have quickbooks pro on my laptop but cannot login in, I tried my login password but it doesnt work,   I got in on Nov 5th but cant seem to get in today.  I have my license number but that doesnt seem to work either.  Should I call [removed]

Level 6

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@behappi ,

Call Intuit Data Service to ask password recovery. Otherwise, you have to purchasing a 3rd party password reset service. I notice is starts from $50

Level 1

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Level 1

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QuickBooks Team

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Hi there. It's important you're able to log into your account. I recommend reaching out to our support team using this link here. One of our agents will be happy to take a look at your account and assist you in a secure environment. 

Level 1

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I work for Right at Home and can not get my paystubs or T4 now

[email address removed] 

i need help 5193732835

QuickBooks Team

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Hi ddrane29, 

 

Welcome to the Community! QuickBooks Self-Employed is a fantastic tool for sole proprietors to keep track of their business performance. You've reached out to the Self-Employed Community, but it looks like you may be looking for assistance with QuickBooks Online as Self-Employed doesn't include payroll functionality. It's crucial that you're able to access your paystubs and T4 from within the program that you're using. I can help point you in the right direction. 

 

If you're an employee who's trying to access your paystubs and T4 through the QuickBooks Workforce portal, you can find detailed steps on how to do so in this article: View your paycheques and T4s in QuickBooks Workforce. If you've followed those steps and still can't access the information, this could be a performance issue caused by a build up of tracking cookies and cached files within your internet browser. I recommend trying the following troubleshooting steps, checking between each to see if you're now able to access the required documents:

 

 

If you're still unable to access your information after trying these steps, I recommend connecting with our support team outside of Community. Since the Community is a public forum, you'll notice that some of the information you provided in your post was removed for security reasons. By reaching out to the support team outside of the Community, they'll be able to privately collect your account information and help determine why you're currently unable to access your paystubs and T4. Here are your options for contacting them: 

 

Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: FacebookTwitter, and Instagram.

 

Have a great day!