Welcome to the QuickBooks community. I'll be happy to answer your question. QuickBooks Online is a cloud-based software that lets you conveniently manage your business anywhere you have an internet connection. QuickBooks Online is compatible with the most recent versions of Windows and MAC operating systems. As long as you're using a supported browser, you will be able to use the program with macOS Catalina.
To know more about the system requirements for QuickBooks Online, check this community article: https://quickbooks.intuit.com/learn-support/en-ca/help-articles/system-requirements-for-quickbooks-o....
Let me know if you have any other questions.
It's awesome that you'd like to use the app on the newest Mac operating system. Catalina is not currently listed as an option in the system requirements for the app, meaning it's not available on that OS at this time. You can review all of the system requirements here: QuickBooks App for Windows and Mac
I encourage you to submit feedback about this to our product developers through the Gear icon in the upper right of your account. They review the feedback as they decide what changes to make to the product to better help business owners such as yourself. In the meantime, using QuickBooks Online through the browser will get you back in business.
I'm here if you have further questions!
Hi LBG7. Thanks for joining the conversation.
These kind of updates are done solely by our engineering team. An ETA isn't released at this time for when our system requirements will include Mac OS Catalina. As mentioned by my colleague above, the best thing to do is to submit feedback directly to the engineering team through the Gear icon > Feedback. I know how important it is to have access to QuickBooks on this new operating system, and I'm confident we'll be able to release an update to allow for this in the near future.
It seems the QBO Mac desktop app is NOT compatible with Catalina. It freezes 4 out of 5 times when trying to open up QBO. Will there be an updated to resolve or will Users have to use QBO strictly through a browser going forward?
There's no excuse as to why QBO is not ready for macOS Catalina. Developers have access to the operating system well before its release date to give developers time make necessary updates and changes to software.
Yet another example as to how Intuit doesn't care about customer experience and cares more about taking every last penny out of them.
QB customer phone support said to "Reset App Data" from the Help pull down menu and it should resolve the issue with MAC desktop QBO... It helped at first, however, I continue to have issue with the QBO App giving me the "Shoes Untied" message and find myself having to quit/restart the app and Reset the data again and again. I hope the QB engineering team gets resolves the issues with the Catalina OS and plans ahead and gets in front of future OS updates.
Its a bit frustrating when the subscription price has nearly doubled in past few years yet the performance has not.
I apologize in advance for using this forum as a therapy session...
1. How is the QB desktop app not compatible with various Mac OS's...?
2. What do increased subscription dues go to if their software continuously gets worse?
3. Does anyone else, after seeing the "shoes untied" error message, for the 100th time now find It offensive and degrading?
4. Quickbooks doesn't need sneakers. Clearly they were slippers and drink duff beer.
QBO - Can you please...just...provide a reasonable response to an issue that was not an issue just a couple months back? Please do away with the pleasantries and simply address our simple questions. We use quickbooks because many of use need "quick" and easy to use software. Your support staff mocks us with redundant non-solutions. Do your jobs just like the customers who depend on you do to do theirs...And do it QUICKLY.
Hi there. Welcome back to the Community. I appreciate your feedback on this. Our engineers are happy to receive any feedback which helps improve the user experience. Just to make sure we're on the same page, which Mac OS are you using?
We are constantly finding new ways to make sure that QuickBooks meets you and your client’s needs. Price increases help us reinvest to improve the features you already have and introduce new tools that let you do more in less time. In addition, you can now connect more than 650 apps to QuickBooks, so you have more ways to increase its capabilities. Find more information about our QuickBooks apps at apps.com.
Could you send me a screenshot of the error message(s) you'e getting? I'd like to help troubleshoot this on my end so you can get back to doing what you love.
JamesM or any other QBO agent or representative:
QBO customer frustration is stemming from the fact that you are cutting and pasting "canned" responses to the question!!!
- Your recent message asked what OS is being used but the subject line of the discussion states the OS... Apple MAC Catalina. Another canned response defended QBO price increases but did not explain why QBO software is not being updated to stay current with Hardware Operating Systems.
- I've attached a screenshot which I get on every tab/screen unless I refresh the app several times. This error (in addition to the "untied shoes" message) has been happening with QBO ever since upgrading to the OS Catalina.
- Please advise when a QBO update will be released addressing the bugs/errors for the Mac Desktop App running OS Catalina. (Which was released over 2 months ago.)
The only options are to Reset App Data which, as we now know is a temporary fix or to keep refreshing the page until you're able to see your account data.
The technical support person I spoke with was pleasant but was unable to find a solution that works. Additionally, after 30 minutes on the phone, he was unable to create a ticket and it was something I needed to do after the call which is completely stupid.