Receipts scanned correctly no longer matching to a bank transaction automatically

I hear you, and you aren't doing anything wrong. 

Here is how it works: QuickBooks automatically matches scanned receipts to bank transactions. However, a match only occurs if the date, amount, vendor, and payment method align perfectly.

If even one little thing differs, it will fail to match. When that happens, you just have to find the transaction and match it yourself. It takes a little extra effort, but you're doing it right.

Moving forward. For QuickBooks to match them automatically, ensure they match to the exact cent. See to it you uploaded the receipt into the exact same bank/credit card account you used to make the purchase. Transactions must occur within 180 days of each other. if the receipt was entered as debit, ensure bank feed records it as ACH/debit so that it will be easier for QBO to match this transaction.

Once you add the receipts and bills in QuickBooks, they’ll show up in the For Review tab, where you can review, edit, and match transactions. The receipts tab is where you can manage to match your expense receipts and bills all in one place.

You can read more of these articles about matching and managing receipts: Capture and categorize receipts and bills.

If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.

Hi, Thanks for getting back to me.

You state "QuickBooks automatically matches scanned receipts to bank transactions." Right now, QuickBooks NEVER matches anything automatically, even if the vendor, amount, date and every other variable match. This used to work, and now it doesn't. Can someone at QuickBooks fix this for me?

Right now, nobody can tell me why this no longer works? Everyone at QuickBooks tells me I have to read the instructions and go through the steps for manual matching, even though I did not have to do this before. 

In your solution in which you say:

• Make sure you uploaded the receipt into the exact same bank/credit card account you used to make the purchase.

I generally upload the receipts by sending them to the QuickBooks "forwarding email". I have not seen any way of specifying which account they relate to. Is there a setting I can change to do what you suggest above?

I really hope this issue can be solved. I am starting to look for anther accounting software.