Restoring a Backup File Error

[jmitchell1310]

My accountant made changes to my company file and gave me a backup copy to work from going forward.  When I try to open the file I keep getting an error message that I need to upgrade my Quickbooks to the latest version.  I'm running Quickbooks Desktop Pro 2021 and have the latest update.  What do I need to do to be able to use this file?

[Fiat Lux - ASIA]

Your accountant is using QB Desktop 2022 Pro or Premier, and has upgraded your file. Your accountant must use QBD Accountant 2021 or 2022 edition to manage your file. You may have only 2 options:

1. Purchase a new license for QB Desktop 2022 to open the file

2. Ask your accountant to purchase a new one time (outright) license for QBD 2021 and redo the work.

[Nick K]

Hi jmitchell1310.

Restoring a back up file is a quick and easy process made so you can always restore a file incase of a mistake or even just moving to a new computer. I'd be happy to help go over what the error message is from.

When receiving this error message it means that your accountant updated the company to a year that is higher than the one you currently use. In this case it means they are most likely using QuickBooks Desktop 2022 which can only be opened by other version of QuickBooks Desktop 2022. In cases like this there are three options that you can do. First like what Fiat stated you can upgrade to QuickBooks Desktop pro 2022 so you can open it. This can be done by setting up a subscription from our website here. Another option is having your accountant make these changes in QuickBooks Desktop 2021 so you can open it in your current version. Finally the last option is sending your Accountant an accountants copy which lets them make the changes in 2022 and send it back to you to work with in 2021. This feature allows you're accountant to open, make changes and send it back to you with the changes ready to be made. You can learn more about accountant copies from this article.

If you have any questions let us know and we'd be happy to help.

[Fiat Lux - ASIA]

@Alan Shepard 

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[jennifer schuett]

Hello

If anyone is having trouble in restoring backup file and looking for instant resolution, that case i would recommend you to go through the below mention article where we have explained in details about fixing it.

How to fix QuickBooks unable to restore backup file. 

[JamesM4]

Hello Jennifer. Thanks for joining in on this thread. Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

[Fiat Lux - ASIA]

@jennifer schuett 

Are you still able to open the file on your QBD 2020 Accountant?