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Level 1

upgrading from qb premier 2015 to 2020 - problems

I recently migrated to qb desktop premier 2020 from qb desktop premier 2015 but am having problems with the admin id/password.

1.  With several of my qb company files, upon opening  them, I was prompted to enter the admin user credentials.  When I did that , qb rejected them. 

2.  So I tried removing the admin password (set to blank) from qb 2015 and then retried opening the qb company file in ver 2020.  qb now prompted me to create a password for admin and set my security questions- which I did - and it proceeded to convert my company file for the new version.

3.  I can now open these company files with all authorized user ids but the admin credentials, again, are rejected.  The security questions I set do not work either.

Any idea how to fix this problem so that I can have admin access to my company files?

1 Comment
QuickBooks Team

upgrading from qb premier 2015 to 2020 - problems

Hello AJR,


Welcome to the community and thanks for being a part of the QuickBooks family! It's awesome that you've upgraded to the 2020 version of the program and I'm excited for you to be able to try the latest features. Being able to access your company files as the admin is important as many features can only be configured by an admin, so I'll help you with sorting this out.


You've done great troubleshooting here! Depending on the information in your file, QuickBooks Desktop will require you to have a password set. Earlier versions, such as 2015, didn't always require this, but if you do have sensitive information, that would be why changing the password so that it was blank wouldn't have worked. You can learn more about when QuickBooks requires passwords here: Password security for QuickBooks Desktop


That being said, I'd like you to try the password reset feature when trying to access in the 2020 version. The steps on how it works can be found here: Reset your password for QuickBooks Desktop


Give that a shot and if you're still having troubles, get in touch with our support teams for further assistance. We may need to send the file to our Data Services department since it's the admin user that's affected, but in taking a closer look at the situation with you, our agents will be able to let you know the best course of action.


Due to staffing changes with COVID-19, we currently have two ways to get in touch with support: chat and phone. Choose whichever works best for you.


Chat: Visit, fill out your details, and then hit Submit to connect with an agent. Hours of operation are from Monday to Friday between 9 a.m. and 8 p.m. EST.


Phone: Read the Intuit QuickBooks Desktop software support policies article to learn how to reach phone support. While the usual phone support hours for Premier are 24/7, these hours have been reduced to the same as the chat hours at this time.


We'll help you get back on track and back to work! Take care. :)

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