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I'm having trouble getting the new version verified and I can't get to talk to a real support person to help. After using this program for more than 20 years I'm getting frustrated with the lack of help. There are things that just can't be fixed online.
I've tried to verify this program more than once. Each time after entering the verification code, a garbled window pops up asking to chose an option. Since the page is garbled I don't know what the options are and it won't let me go any further.
Welcome to the community family! I'm glad to hear you've been able to install your QuickBooks Desktop Pro 2021, and I want to make sure you're able to get your validation code so you can get back to work in the program with the latest available features.
It's important to me that you get the support that you need, and I think the best way to get to the bottom of this is with some real-time assistance. Our agents are great resources in situations like these as they can use screen share sessions and other tools to gather important information needed to resolve your issue. You can read about our support policies here: Intuit QuickBooks Desktop software support policies.
How do I get help to figure out the validation code, I tried to get help with an online support and I got kicked off repeatedly. All I want to do is install 2021 on a new computer by opening my 2018 file with the 2021 software.
Don't worry, I can direct you on how to get the validation code for your QuickBooks Desktop 2021 install on a new computer so that you can get back to work. It's good to hear you've reached out already, but I appreciate how being disconnected several times wouldn't be productive. It sounds like you've already installed QuickBooks Desktop and now just need a hand with completing the activation part of the setup.
When you're looking for an activation code to complete the QuickBooks Desktop setup process, working with a member of our team via a one-on-one, private conversation is essential. This is to ensure that no one has your QuickBooks Desktop license details but you. It suspect you may have been using the chat option to connect with our team, so I recommend reaching out using the phone support option instead.
The phone number and support hours are outlined in the Intuit QuickBooks Desktop software support policies article from our community site. The article also notes how registering and activating the product are free of charge, so you don't need to worry about extra support charges when you call about this matter. We'll get you back to business in no time.