cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Experienced Member

Watch out for Sales Tax Exception Errors!

If a previously filed journal entry is edited, the HST on that entry will show up as an exception, even if the HST amount has not changed.  ALWAYS balance your GST/HST return to your Trial Balance.  QBO is putting amounts into Exceptions that should not be there!
5 Comments
QuickBooks Team

Re: Watch out for Sales Tax Exception Errors!

Hi northerngirl,

 

Thanks for posting in the Community. I'd like to take a deeper look into the issue you're having. When did you start noticing this?

 

I recommend clearing cache and cookies on your browser. Doing this will fix most issues the site may be having. Let me know if you're still having the same issue after clearing cache and cookies. I'll be on standby ready to help. :) 

Experienced Member

Re: Watch out for Sales Tax Exception Errors!

James,

 

I am supporting a client so the issue arose when the client was doing the entries. The proposed solution of clearing cache is, frankly, not acceptable. Are all my clients supposed to clear their cache before every time they use QBO? Hardly. QBO needs to fix this.

 

QuickBooks Team

Re: Watch out for Sales Tax Exception Errors!

I hear you on this. It's important that your client is able to use QB without running into issues. Did your client provide a screenshot to help clarify what their experiencing? If so, feel free to send that over to me so I can have a better understanding of the issue. You're more than welcome to cover any sensitive info on the screenshot. Otherwise, it's best if you or client calls our phone support team. Doing this will allow one of our knowledgeable agents to share your screen and see what's happening. The number to dial is 855-253-1536 and the hours of operation are Mon - Fri 9 AM - 8 PM EST and SAT 9 AM - 6 PM EST.

 

Rest assured, I want this issue to be fixed as much as you do. Keep me posted on what you decide to do. I'll be one message away. 

Experienced Member

Re: Watch out for Sales Tax Exception Errors!

I have already been in contact with support. The main reason I posted here was to warn others of the error I encountered. There was a recent overhaul of the tax coding and I suspect that in those changes somewhere, this issue was caused. I am not going to continue on this post unless another user wants more information. I want Intuit to fix this. Period. It won't be fixed on this community board, but others can be aware and send their own feedback to press the issue with Intuit. Thank you for your response to my post.
QuickBooks Team

Re: Watch out for Sales Tax Exception Errors!

Thanks for your feedback, northerngirl. I want to make sure your feedback gets into the right hands. When you get a chance, feel free to send feedback to our engineers by clicking the gear icon and looking for Feedback. New product ideas and improvements are largely based on the feedback we get from users like you. Let me know if you have questions.