When I go to payments online to get that set up, the email it has is incorrect and its grayed out for me to change. How did it get that email and how do I chnage it?

Hi there, @torotuffservices. That email comes from your Intuit Merchant Services profile. You can update it directly in your Merchant Service Center.

When you start the QuickBooks Payments setup, the email you see on the screen is pulled directly from your Intuit Merchant Services profile. Since this information comes from your Payments account, the field is grayed out in QuickBooks Online and cannot be edited there.

Here's how to update the email:

1. Sign in to your Merchant Service Center.
2. Select Account at the top.
3. Choose Account Profile.
4. In the Contact Information section, click edit.
5. U[date the email and save your changes.

Once updated, return to the payments setup in QBO, and the correct email should appear.

If you have follow-up questions, please don't hesitate to click the Reply button.