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Level 1

When I go to print paystubs the second page with the PDF never loads. I have restarted quickbooks and my computer. What else can I do?

Printing invoices, etc. works fine.
1 Comment
QuickBooks Team

When I go to print paystubs the second page with the PDF never loads. I have restarted quickbooks and my computer. What else can I do?

Hello kendalljpenner,

 

Thanks for bringing this issue with printing pay stubs in QuickBooks Online to my attention. I'm glad to hear that you're able to print other forms from the program, and my goal is to make sure that you're able to print the pay stubs as well. I'll walk you through some troubleshooting,

 

Restarting QuickBooks and your computer are good steps to begin with troubleshooting. These simple tasks can sometimes get things back in working order, but since they haven't, I have some other steps for you to try. Given that QuickBooks Online works in the cloud, it can be impacted by things like the browser you're using, the cache, the Internet and other such things. For that reason, I recommend the troubleshooting steps below.

Even though you're able to print other forms, these steps are still good to take to troubleshoot printing across the software. Sometimes even when something works in one area, these steps can help things work across the board. Give these a shot one at a time, trying to print again after each. If one of them clears up the issue, that's great!

 

If not, I recommend reaching out to the QuickBooks Online support team outside of the QuickBooks Community. By doing this, our team will be able to verify the steps you're taking to print your pay stubs and even potentially see the problem in action through tools like a screen share or the option to accept screenshots and videos. Here are the options to contact us.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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We're here to help, so don't hesitate to get in touch. :)