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When I try to open Employee tab to run payroll error message comes up " Something went wrong"...is anyone else having this problem?

 
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QuickBooks Team

When I try to open Employee tab to run payroll error message comes up " Something went wrong"...is anyone else having this problem?

Hello lorne.m.nicholso,

 

Thanks for reaching about this. I know running payroll is a time-sensitive business task, and it's important to me that you're able to resolve this error message as quickly as possible so your can access the Employees tab and run payroll in QuickBooks Online. I'm here to help.

 

The first steps to troubleshoot in QuickBooks come in the form of browser troubleshooting. As a cloud software, QuickBooks running smoothly relies heavily on how well the browser and the Internet will allow it to run. Try the following troubleshooting steps.

If after each of these you're still seeing this error message, get in touch with our QuickBooks Online support teams outside of Community. This will allow us to gather all the details needed to troubleshoot more thoroughly and get you back to business.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Choose from one of those options and give us a shout. Have a great weekend!