I love hearing that you're using QuickBooks and would like to stick with us as you switch from the cloud platform. You're right that the ability to convert QuickBooks Online to QuickBooks Desktop is available in the US, but it's not a feature available to Canada at this time.
I want to assure you the product development team knows this is a feature that Canadian users are searching for and it's something that's being into consideration. In the meantime, here's an article that can help you with the move: Move lists and balances from QuickBooks Online to QuickBooks Desktop
Let me know if you have more questions! I'm here to help.
hi @ruben-ebert ,
As a workaround, utilize the trial period of a 3rd party migration tool.
Hope it helps.
Hi Bdub. Thanks for joining the conversation.
I know that having the option to migrate from QuickBooks Online to Desktop is something that you, and other Canadian users, are really eager to get. I can assure you that our team is aware of this demand, and we're exploring ways to implement this into our system.
Our U.S. colleagues work with a different product development team, and they often pave the way for new features and capabilities for our products. If they implement something that's successful, the Canadian team will follow suit. Since the two versions are vastly different due to different regional regulations and guidelines, the implementation of certain features must be approached in an alternate way from how it's been done in the U.S.
I hope this helps explain the situation. As I said, this is something we're hopeful for in the future for Canadian customers.
Let me know if you have any other questions.
Any updates on progress.
Seems unreasonable that you can't retrieve your data in a file that can be used in another Quick Books program.
Makes me feel like my data is very insecure, as I have no ability to back it up, or retrieve it, or export it other than reports. Feel like being held hostage.
Hi Sabitris. Allow me to shed some light on your file security with QuickBooks Online. I'd never want you to feel like you're not in control of your company data.
Intuit doesn't own any conversion service at this time, however we do offer a backup program for you to save copies of your company data. Take a look at ChronoBooks here: Online Back-up and Restore.
As I mentioned above, the option to convert QuickBooks Online to QuickBooks Desktop is in the works. We're hopeful that this will help tons of users switch to Desktop from QBO.
I am the original poster of this thread and have since manually switched to desktop. That's correct, every single entry I have had to enter into Desktop. It was about 2 weeks of full time work which you can imagine cost a lot of money as our company hired an accountant for this process.
I had inquired about this issue about half a year ago with the same inconsiderate answer as you can see above "we are working on it". My decision was made to switch when I came to the same realization as you.
My data was not safe because I cannot back it up, Intuit increased the subscription by $120 a year for QBO, our overall experience and work with QBO had been nothing short of miserable.
Unfortunately switching from QBO to desktop or even making back-ups on QBO is not an easy step.
We have been hearing this excuse of different US and Canadian development teams for a very long time with no solution forthcoming from the Canadian team. It seems to me that the Canadian QBO team may be concerned that users will migrate to other accounting software if a download feature is provided. If this is a concern for QB, then for many accounting firms like mine, a simple backup solution would be to provide a feature for users to create and store multiple backups on your servers (without the ability to download the DB). We have many clients with inexperienced staff and trainees who can make inadvertent changes to QBO and the accountant has to spend a great deal of time tracing through the audit logs to correct or restore entries. Unlike the US QBO solution, this solution may not satisfy all users but it will be very helpful to many users like our firm.
I hear what you're saying, Zahir, and I appreciate you taking the time to share these thoughts. I can see how having inexperienced QuickBooks Online users making mistakes in the books could cause a lot of work and you have a great idea about creating backups to help avoid that work. I'll pass your message on to my team, but I also encourage you to submit feedback about it yourself. The feedback tool is a fantastic way to share your thoughts directly with the product development team since that's where they're forwarded. Here's how you can do that: How do I submit feedback?
Don't be afraid to reach out again. I hope you enjoy your weekend.
But I do feel not in control of my data. You saying you don’t want me to feel that way doesn’t change the facts. I apparently am not the first person to get this answer that you are working on it. Apparently I guess giving continual PR platitudes to your customers is how you handle problems like this. Others have been asking this questions for a long time and still no acceptable answers. I have been an QB user and advocate for 20 years but that is quickly changing. Stop holding people random. It is not the way to get brand loyalty.
I am not sure company will release such feature for QBO Non-US version in near future. They still got many tech issue when migrating QBO US to QBD US. As I have mentioned earlier, you may have 2 options:
1. Utilize the migration tool
2. Purchase a 3rd party migration service.
You may explore these migration tool (i.e exporter for QBO, importer for QBD)
If you prefer to purchase a 3rd party conversion service, send your email address in private message to us. We will forward it to the vendor and you will make a deal directly with them. I noticed the conversion costs US$450 for 2 working days.
You might warn Canadians about that when they order QB online.
The explanation is reasonable but the 'gotchya' most certainly is not.
This has been an absolute nightmare for me, talk about 'buyer beware'
good luck with that, so many caveats
I've been trying both of those packages here all morning and am getting absolutely nowhere.
I can't even try Barb's trick because I don't have Accountant version for batch entry idea.
What a racket.
Any talented bookkeepers who've had success with this, please drop me a line for some extra xmas money.
I am very vulnerable right now :-)