When reviewing bank feeds, I’m unable to categorize a customer payment to Accounts Receivable because the HST/GST needs to be selected.

shafraz · ‎January 03, 2026

When reviewing bank feeds, I’m unable to categorize a customer payment to Accounts Receivable because the HST/GST needs to be selected. However, when I attempt to select the tax, I receive the following error message: “You cannot track tax on accounts of type Accounts Receivable and Accounts Payable.”

BonJulius_G · ‎January 03, 2026

Hi @shafraz,

I know how important it is for you to categorize your payments in your bank feeds accurately and without any issues.

Since you're experiencing challenges with payment categorization. I'll connect you with our Live Support team. They can securely access your account and run tests to identify and resolve the error for you.

Here's how:

Click (?) Help in the upper right-hand corner of your QBO.
Go to the Search tab.
Type in your concern, then press enter.
Select Contact Us.
Choose between Chat with us or Have us call you.

If you have questions, don't hesitate to reply.

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When reviewing bank feeds, I’m unable to categorize a customer payment to Accounts Receivable because the HST/GST needs to be selected.

When reviewing bank feeds, I’m unable to categorize a customer payment to Accounts Receivable because the HST/GST needs to be selected.

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