The Gear icon is used to access a ton of features in your QuickBooks Online account. I'd be happy to direct you to where you can find it.
When you login to QuickBooks Online, the Gear icon is located at the top right-hand corner of the page. Some people describe it as a wheel. It's located between the Create (+) menu, and the Help (?) button.
Let me know if you're still having trouble finding it and I'll do my best to direct you further.
Have a great day!
Hi estherlee. The Gear icon is a tool used in QuickBooks Online, not the Desktop version. Is there something in QuickBooks Desktop you're trying to locate?
If you're using QuickBooks Online, the Gear icon will be located at the top right-hand side of the page. If you're missing the Gear icon all of a sudden, try clearing the cache and cookies in your web browser. The stored Internet files can cause bugs in the program. Here's how to do that: How do I clear my browser cache and temporary Internet files?
You can also try using Incognito mode in Google Chrome. Here's how to use it: Browse in private. This is a private window that runs separately from the rest of your browser. You can also try using a new browser all together.
Hopefully this helps you get back on the right track. If you're still missing the Gear icon after trying these steps, let me know.