Hello there, Kingsberry. To address the issue of QuickBooks crashing, it's essential to clear the browser cache if that's where the problem originates. If you're experiencing this on the mobile app, refreshing and updating the app can help resolve the issue. Let me provide the detailed insight below:
If you're using a web browser, let's check if the browser issue is causing the crash. Sometimes, stored cache can slow down your browser and affect QuickBooks. Start by opening QuickBooks in an incognito or private browser window. You can use the shortcut key below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
After accessing your account, you can try sending an invoice. If it works, you can clear your browser's cache as the next step to remove this issue and fix your browser.
If you're using the mobile app, you'll need to refresh and update your data to see the latest available information in your QBO app. If the crashing continues, let's uninstall and reinstall the mobile app to ensure it's updated and running smoothly.
I've also included this article to help you receive and record your customer's payments: Record invoice payments in QuickBooks Online.
Rest assured, we are committed to your success and are here to support you every step of the way. If you ever need further assistance managing your invoices in QuickBooks Online, please don't hesitate to reach out.
