Why has the QB mobile app started to miscalculate HST on sales receipts? Service priced at $40 taxes included and when I select "save" it reduces the price to 35.40 +hst

I  can see how important it is to have accurate calculations on your sales receipts, Thomas. Let’s work together to address this issue promptly and ensure everything is calculated correctly.

Sometimes, cached data within the app can cause synchronization issues or unexpected behavior. To fix this, refresh your app’s data by following the steps below for your device:

On Android

1. Open the app and navigate to the Menu.
2. Click Intuit Account & Settings under All.
3. Hit Refresh Data, then confirm by selecting Refresh Now.

On iOS

1. Launch the app and go to the Menu.
2. Tap Intuit Account & Settings, then choose Refresh Data.
3. Confirm by selecting Refresh Now.

If the issue persists, we'll have to clear or offload the app’s data to reset it.

For Android:

1. Go to your device’s Settings.
2. Click Apps and locate the QBO app.
3. Select Storage, then choose Clear Data.

For iOS:

1. Open Settings and navigate to General.
2. Choose iPhone Storage and tap the QBO app.
3. Select Choose Offload App.

If the problem continues, you can uninstall and reinstall the app to ensure a fresh start with the latest updates and configurations.

In the meantime, you can manage your sales receipts by logging into your QBO account through a web browser.

Feel free to return to this thread if you have any follow-up questions.