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michael249
Level 1

why is my bank account balance not updating even though it is connected, and what can I do to update it now, and to be certain that it will continue updating every night?

 
1 Comment 1
KiazzymaeC
QuickBooks Team

why is my bank account balance not updating even though it is connected, and what can I do to update it now, and to be certain that it will continue updating every night?

Hello there, Michael249. The reason why your bank balance isn't updating is because your bank may be undergoing maintenance or performing updates. You can check this by visiting your bank's website for confirmation.

 

Could you let me know what bank account is connected in QuickBooks? Please know that QuickBooks automatically downloads the transaction from your bank every night, which should also update your bank balance.

 

To ensure your bank balance is updated, you’ll need to manually refresh the Banking page by clicking the Update button.

 

Here's how:

 

  1. Go to the All Apps menu.
  2. Select Accounting, and choose Bank Transactions.
  3. Click the Update button to refresh the page.

 

After doing this, your bank balance should display correctly.

 

If you have further concerns, feel free to reply. We're here to help. 

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