Hi there,
Running your business with QuickBooks Online is an awesome choice for any on-the-go business owner. Utilizing the mobile app is the best way to access your account from wherever your work takes you, and it's important that it's working as intended and updating to match what you see in the browser version of QBO. I'd be happy to explain a few steps you can take to ensure the app is working seamlessly.
Try clearing your app's cache to remove any stored files that may be causing bugs or latency issues. To do this, you'll have to navigate through your phone's security settings. Typically this will be found in a generic "Apps" section of your phone settings.
If you've cleared the cache and you're still noticing that your information isn't updating, try uninstalling and reinstalling the app on your phone. This may re-trigger certain updates that may not have been properly installed.
If you're still having issues, I'd recommend reaching out to our tech support team for further assistance.
Have a great day.
