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sue143
Level 1

Why won't my latest RBC Statement update in QBO? The Bank transactions are updating no problem, and it has always updated the statements until now.

Why won't my latest RBC Statement update in QBO?

1 Comment 1
ShyMae
QuickBooks Team

Why won't my latest RBC Statement update in QBO? The Bank transactions are updating no problem, and it has always updated the statements until now.

I know how important it is to have your latest RBC statement updated in QuickBooks Online, Sue. Since your bank transactions are updating, but the statements are not, I recommend contacting our live support team for assistance.

Your case requires a review to identify the cause of the delay and ensure your RBC statement is updated successfully.

To reach our live experts, please follow these steps:

 

  1. Go to the Help icon, then select the Search tab.
  2. In the search box, type Contact Us.
  3. Click Contact Us, then select the Callback option to speak with one of our live experts.

 

For successful communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services. 

 

If you want to access your latest bank statement immediately, I suggest logging in through your bank's website. You can download the file to review any transactions that are not updated, and then manually upload it into QuickBooks

 

We're still available and ready to assist you if you have any additional concerns.

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