Hi there, @Kskelly2019. Thank you for providing the exact error message you encountered.
Based on the information you've shared, I recommend contacting the QuickBooks Online (QBO) live support team for assistance in identifying and resolving the root cause of this issue.
It would be helpful to share details with them about when and how this error occurred, as they have the necessary tools to access your account securely. They can also provide the best solution and estimate the turnaround time for resolving the issue.
Here’s how:
- Go to the Help icon located next to the Gear icon.
- Choose the Search tab, enter the error message in the search field, and press Enter on your keyboard.
- Click Contact Us below.
- Select either Chat or Callback to connect with the support team.
Alternatively, while the issue is being addressed, you can manually upload your bank transactions to avoid delays in completing your banking tasks.
Please note that once the issue is resolved, there may be duplicates between the transactions you uploaded manually and those imported by the system. In such cases, you can exclude the duplicate entries in QuickBooks.
Feel free to reach out again if you have any additional questions, and we’ll be happy to assist you!
